SERVICES

Career Coaching & Consulting

“It is never too late to be what you might have been.“

                                                                                George Eliot

In today's workplace environment busy professionals are finding it difficult to put their own personal goals and professional agendas ahead of their day to day job tasks instead of capitalizing on new opportunities and paving more direct ways to career advancement.

  • Identify goals, talents and strengths
  • Improve work performance and overcome workplace challenges
  • Streamlining time management can help eliminate 25% of your unnecessary busy time and increase productivity
  • Overcoming negative mind-sets and adopting an attitude of success
  • Develop an action plan to attain job satisfaction

Interview Coaching & Consulting

“Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle.“

                                                                                Steve Jobs

Moving on and finding that "right" job is what many of us should do but too often we put it off for lack of confidence or fear rather than updating our work experiences and exploring new options. These issues can be crippling for many professionals and hold us back from opportunities that are otherwise just waiting for us.   

  • Identify talents, abilities and needs for that desired job
  • Assistance with a targeted job search
  • Evaluation of job offers and a review of job descriptions
  • Preparation for a successful interview with questions and feedback
  • Networking strategies to find the right fit for you
  • Career Transition Consulting (Outplacement Services)

Customer Experience (CX) Coaching and Consulting

"We are Ladies and Gentlemen serving Ladies and Gentlemen."

                                                                                Horst H. Schulze, Capella Hotel Group

How would a Customer Experience "Utopia" look like for your business or service? In this current business environment where all products and services have been commoditized, what strategies can we implement to engage our customers/clients/guests to remain truly loyal and with us on their own terms. Should we break some rules to stop hiding behind the policies and procedures to attain the ultimate impact in Customer Experience? Maybe this can only happen with creative common sense, empathetic thinking together with employee engagement, training and empowerment.

  • Consistency always and at all touch points 
  • Make the customer feel like a human as opposed to a transaction just being processed and subject to the policies and procedures of the company they are doing business with
  • Engage with creative, innovative and empowered sales/service individuals that solve issues with flexibility and don't have to try to hide behind the company rules but instead find customized solutions
  • "I want to proactively feel like returning to this company again and again in the future and to be compelled to recommend them to people around me" is what your customers could be saying 
  • Satisfied customers/clients/guests will inevitably give you referrals leading to increased business organically