Colin Shaw, Founder and CEO,  Beyond Philosophy

The DNA of Customer Experience: How Emotions Drive Value

Dale Carnegie

How to Win Friends and Influence People 

Jan Carlzon

Moments of Truth 

Peter F. Drucker

Managing Oneself (Harvard Business Review Classics) 


Marshall Goldsmith 

What Got You Here Won't Get You There: How successful people become even more successful 

Marshall Goldsmith

Triggers: Sparking positive change and making it last 

 Ken Blanchard,‎ Victoria Halsey,‎ Kathy Cuff

Legendary Service: The Key is to Care 

 Dr. Spencer Johnson

Who Moved My Cheese: An Amazing Way to Deal with Change in Your Work and in Your Life 

 Prof Steve Peters

The Chimp Paradox: The Mind Management Programme to Help You Achieve Success, Confidence and Happiness